The Chief Clinical and Consumer Officer (CCCO) is an experienced clinical leader with a clear, forward-looking vision for the role virtual care will play in supporting Australians over the next decade and beyond. The role brings strategic insight into how emerging technologies, new care models and a diverse clinical workforce—working at the top of their scope and supported by non-clinical teams and safe, well-governed AI—can broaden access to trusted, high-quality care. The CCCO ensures clinical governance and consumer perspectives are embedded in everything Healthdirect delivers. They bring clinical credibility and system awareness to service design, uphold rigorous standards of quality and safety, and champion the voice of consumers as a central driver of improvement. Through strong partnerships across the health sector, the CCCO helps shape a contemporary, connected model of virtual care that reflects community needs, strengthens national trust and supports the evolution of Australia’s health system. The CCCO brings enthusiasm for contemporary, technology-enabled approaches to care and see virtual care as central—not peripheral—to Australia’s future health system.