‘You can show a lot of compassion over the phone’ As more patients make use of telehealth, the ability to deliver bad news over the phone is becoming increasingly important.
Bad news should be delivered in person, not via a machine When a man in the US was told he was terminal via video – delivered by a robot – it highlighted inappropriate use of tech in healthcare.
How can GPs best deliver bad news? Giving bad news is part of the job for doctors. But does it leave its mark? And how can doctors do it best?