Feature
The importance of culturally appropriate healthcare spaces
To mark National Reconciliation Week, newsGP looks at the importance of cultural safety in general practice and highlights some useful resources for GPs and practice teams.
Given GPs are considered the first point of contact for most Australians when accessing healthcare, a culturally responsive general practice environment can play a significant part in improving that access, and can be crucial to closing the gap in health outcomes.
Associate Professor Peter O’Mara, Chair of RACGP Aboriginal and Torres Strait Islander Health, believes GPs can make important contributions towards creating a safe and culturally welcoming environment for Aboriginal and Torres Strait Islander peoples.
He views National Reconciliation Week (27 May – 3 June) as an opportunity to improve the relationships between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians.
‘Patients have the right to respectful care that promotes their dignity, privacy and safety,’ he told newsGP.
‘Equipped with greater cultural awareness and the ability to ensure cultural safety, GPs will provide better quality and more appropriate care to all of their patients.
‘It will also ensure they are well-rounded and more effective doctors.’
Ada Parry is a community representative on the RACGP Aboriginal and Torres Strait Islander Health Board. She agrees that cultural awareness benefits all aspects of a healthcare relationship – from a patient’s greeting as they enter a practice to fostering an ongoing connection throughout the care.
‘A really simple step is to have a friendly face at reception. Many Aboriginal and Torres Strait Islander people go to mainstream health services and want to be treated like everyone else,’ Ms Parry told newsGP.
‘It is important to understand that some Aboriginal and Torres Strait Islander patients may have a different culture or cultural practices to non-Indigenous Australians.
‘If [healthcare professionals] don’t show that they care about those differences, this can really affect their patients.’
Ms Parry strongly believes that taking the time to get to know patients, to hear their story and help them understand their illness and treatments can make a big difference.
‘People need to get past stereotypes and stop making assumptions,’ she said.
‘The approaches that work for most of your patients may not always work for Aboriginal and Torres Strait Islander patients.
‘Treat patients the way you would like to be treated.’
Associate Professor O’Mara agrees, emphasising that the strength of culturally responsive care is not only for patients.
‘The role healthcare professionals, organisations, medical colleges and governments have in providing safe and appropriate spaces for Aboriginal and Torres Strait Islander patients could not only benefit the patients, but also the healthcare providers themselves,’ he said.
GP resources
The RACGP has a number of educational resources and standards that help to support the cultural needs of Aboriginal and Torres Strait Islander peoples:
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