Georgie Haysom

BSc, LLB (Hons), LLM (Bioethics), GAICD, Head of Research, Education and Advocacy, Avant, NSW

Managing patient complaints to improve your practice

This article explores the benefits of having a system to accept and deal with patient feedback within a practice and identifies barriers preventing patients from raising their concerns directly.

Supportive networks, healthier doctors and ‘just culture’: Managing the effects of medico-legal complaints on doctors

When an error leads to possible patient harm and a complaint, the impact on doctors and patients can be profound.